IT System Engineer
i2c Inc
Lahore, Punyab, Pakistan
1d ago

Job Description :

  • 24 7 Technical support locally and remotely to all i2c staff and maintaining internal / external applications server and services including Monitoring of Infrastructure devices, backups, Inventory, Procurement, Asset management etc
  • Provide reporting on ticket statuses and ensure that prompt support is provided by TAC team throughout the organization
  • Work with team to ensure permanent solution of problems and focus on think done strategy instead of just closing tickets
  • Ticket resolution SLA meet requirements
  • Tickets classification and their permanent solution finalization
  • Work in shifts 24*7 to provide support
  • Perform hardware inventory, systems up gradation activity throughout the organization
  • Improve security and make arrangement to ensure smooth audit in feature
  • Perform software inventory to ensure licensing and contract validity
  • Perform Projects and Tasks assigned by TAC Manager
  • Do compliance of all major / important tasks
  • BSCS / MSCS
  • 1-2 years of relevant experience
  • Skills :

  • Strong knowledge of Windows servers and operating systems, including in-depth knowledge of Domain Servers configuration, system administration, and troubleshooting procedures
  • Passion for working with people and for helping customers succeed
  • Demonstrate ability to take ownership of tasks and projects and ensure their timely completion
  • Ability to learn new technologies quickly
  • Ability to multitask effectively and work well under pressure
  • Ability to work in shifts and on holidays
  • Strong analytical skills
  • Problem identification skills
  • Hardware and Software troubleshooting skills
  • Strong organizational and time-management skills
  • Ability to work independently with minimal management direction
  • Excellent written and verbal communication skills
  • MCSE, MCITP, MCSA, A+, Windows Administration, Active Directory will be plus point
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