A call centre Representatives plays an important role, because he / she creates the connection between customers and companies.
Responsibility is to answer the customer's questions related to the company's services and products.
Call centre Representatives work with ability of under immediate supervision, responds to phone calls received to the Call Centre;
Responds with information, assistance, or transfers the call to appropriate person or department; records information regarding calls, into a database;
assists with marketing projects or department related activities.
The role involves obtaining and expanding contact details for potential clients and verifying contact information of existing clients.
Essential skills and attributes required : Knowledge of modern office equipment and proceduresStrong verbal and written communication skillsPositive thinkingInterpersonal / human relations skillsOrganizational / planning skillsAttentiveness to detailAbility to type and operate word processing programsAbility to prioritize duties, delegate responsibilities, and evaluate the work of othersAbility to maintain confidentiality and professionalismAbility to work efficiently and cooperativelyCan communicate Clear, Consistent, Credible, Confident, Civil, Concise, and CompassionateProficient, articulate with well accented English pronunciation along with the basic grammar and Sentence structures.
A confident and clear telephonic manners and good strong work ethicSelf-motivated, detail-oriented and organizedPunctuality and Being on time is requisiteNote : If you meet the above criteria, send a brief cover letter along with your latest CV
Candidate must be based in Karachi