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Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.
Performs mainly pre-defined, technical tasks (for example, basic commissioning of products and systems, integration of components to a system, basic engineering, maintenance jobs) and work packages on-site and remotely.
Supports customer remotely and onsite, and provides 2nd and 3rd level user support in case of arising issues.
Coordinates and accomplishes defined service operations and / or resolves product issues for customers equipment.
Supports in generating sales leads for pre-defined service offers and contributes to planning activities.
Adheres to defined processes and applicable regulations.