Manager, Customer Order Support Operations
Hyderabad, TS, IND
5d ago

Our vision is to transform how the world uses information to enrich life. Join an inclusive team passionate about one thing : using their expertise in the relentless pursuit of innovation for customers and partners.

The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible.

We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.

The Manager of Customer Order Support Operations is responsible for enabling support functions that effectively and efficiently orchestrate customer support.

This includes process adherence and compliance connected to customers and orders throughout the lifecycle. Responsibilities and Tasks :

  • Participate in setting the vision, goals, and metrics for continual improvement of the Order Management process
  • Act as liaison and support for business process outsourcing model; problem solving, point of contact for process related questions.
  • Participate in creating sustainable sample order processes to support customers
  • Manage and distribute workload to support sample order processes
  • Participate in creating sustainable auxiliary functions to support customers
  • Manage and distribute workload to support auxiliary functions for order management
  • Manage and distribute workload to support customer requirements process needs
  • Identify resource needs to ensure order management processes are supported
  • Manage process risks and recommendations for mitigation and long-term improvements
  • Monitor and periodically report on process performance and service level
  • Drive organizational awareness, education, and advocacy
  • Work cross functionally to manage process documentation and training needs
  • Develop and manage an effective team
  • Required Competencies :

  • Comfortable working with higher management
  • Excellent people and team skills; ability to lead others
  • Action and results oriented
  • Focused on continuous improvement
  • Ability to influence across organizations
  • Strong process and program management skills
  • Qualifications

  • Bachelor’s or Master’s Degree in the supply chain, international trade or electronics.
  • Location : Hyderabad

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