Manager Retention
Islamabad, Islamabad, PK
5d ago
source : Mehnat Mazdoori

PTCL is a Leading Telecom Company of Pakistan, serving its customer base all across the country. With a mission to revolutionize the Telecom Industry, PTCL is providing the largest Integrated Information Communication & Technology (ICT) services in Pakistan.

PTCL provides a growth & development driven culture with dynamic learning opportunities to its employees which enables them to broaden their horizon and develop as true professionals.

We are an equal opportunity employer where diversity and inclusion is foundational to how we operate. Our Corporate Values We Care, We Put Customer First, We Work as One Team, We Embrace Change are embedded in company culture resulting in a cohesive team environment, guaranteeing success of the organization and development of its employees.

Job Overview : This role involves activities and work related to customer retention and churn reduction. Major focus is on analysis, data extraction, reporting and managing / monitoring churn related activities. Responsibilities :

  • Analysis & extraction of daily / weekly / monthly churn related data & information
  • Develop and monitor initiatives and activities to manage churn and related follow-up
  • Reporting and evaluation of churn related initiatives
  • Preparation of presentations & documents related to churn management
  • Monitoring and follow-up of retention campaigns & churn management activities, attention to detail
  • Coordination with other departments for churn reduction and customer retention activities
  • Required Expertise :

  • Hands on experience of modelling high volumes of data spanning multiple systems for churn and customer retention in a dynamic environment
  • Familiarity with Business Intelligence self-service tools, data warehousing and ad hoc analysis (excel)
  • Experience of managing effective data visualizations, forecasting, dashboards and reports
  • Ability to work & interface with other teams / departments such as BI / Analytics, commercial, finance & other stakeholders
  • Should have adequate knowledge of telecom and digital business environment
  • Excellent presentation and communication skills
  • ELIGIBILITY CRITERIA : Qualification :

  • Professional degree Business Administration, Computer Sciences or Engineering
  • Experience :

  • 4-6 years of experience in the relevant field.
  • Please note that only shortlisted candidates will be contacted. Last Date to Apply : 31st March, 2021

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