Sr. Software Engineer – Technical Product Support
i2c Inc
Lahore, Punyab, Pakistan
1d ago

Job Description :

  • Communicate directly with clients to provide desired information and status on technical inquiries.
  • Frequently coordinate and follow-up with clients and other stakeholders to ensure that tickets are closed on time.
  • Primarily responsible for efficient and effective analysis and resolution of product related queries.
  • Generating and providing data or reports to clients and other stakeholders
  • Reviewing front end, databases, application interfaces and logs to troubleshoot and fix problems
  • Log, identify, analyze, and resolve issues related to software products.
  • Continuously learn and update product knowledge.
  • Maintain knowledge base and FAQs about products and problems for prompt and effective services and problem resolution.
  • Identify common issues and provide feedback for improvement to relevant stakeholders.
  • Provide technical facilitation to Client Support in promptly addressing Client inquiries and problems.
  • Use ticketing system and other software to maintain data related issues and respective resolutions.
  • Work in day and nights shift to ensure 24 / 7 operations.
  • We are looking for :

  • 3 to 5 Years experience
  • Fluency in Spanish is preferred
  • Skills :

  • Strong listening and learning abilities.
  • Problem solving skills
  • Strong verbal and written communication skills.
  • Excellent interpersonal and team skills.
  • Good database concepts and SQL skills.
  • Ability to analyze, troubleshoot and solve problems.
  • Good customer experience sense.
  • Motivation and ambition to excel.
  • Self-driven, time conscious and fast worker.
  • Ready to work in a 24 / 7, fast-paced environment.
  • Databases (mySQL, SQL Server, Oracle), Operating System, Programing Language (PHP, HTML, .Net, Java etc.), Basic commands knowledge of Linux, Tools (Crystal Report etc, Visual Studio, Dreamweaver, MS Office etc.).
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