Vendor Performance & Data Analyst
22h ago

Do you love food and convenience put together? Then you would definitely love foodpanda!

You wanted something simpler, so we made it. A team of problem solvers, designers, thinkers and tinkers, working around the clock to make online food ordering easy, fast and fun.

foodpanda is the leading, on-demand food delivery company in Pakistan, bringing thousands of your best loved restaurants online into your home or office - fast! We’re all about bringing on the smartest folks as we continue to grow with an all hands on deck environment and hire those who can thrive in a start-up culture.

We’re looking for a highly-driven and motivated Vendor Performance & Data Analyst for our team in Pakistan. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you!

About the job :

Vendor Performance & Data Analyst is a diverse role that entails data crunching, decision making, developing processes and SOPs, handling new projects, managing strong vendor relationships, working closely with other departments locally, regionally and globally.

Analyze & evaluate the data, performing the root cause analysis, registering the findings, developing plans accordingly, implementing, and executing the solutions.

This is a highly critical position and offers wide exposure to the industry and business.

Responsibilities :

  • You will be responsible for your operational performance around a defined part of getting our vendors online receiving their first order to their last order and how they leave our platform.
  • You will measure and report all related KPIs around waste, cost, quality, and speed around these processes.
  • You will learn, evaluate, document and be the expert on the defined processes around getting our vendors online and offline and advise on how to improve these on a country level
  • You will create, maintain and conduct trainings around the found improvements and ensure the delivery and impact of identified and implemented measures
  • You will be supporting the overall strategic programs around automation of the complete vendor lifecycle
  • You work closely with central, local and regional operations management to consolidate and distribute best practices across different countries.
  • You provide local and central management teams with strong, reliable and automated reporting tool sets as well as regular project performance reports and presentations based on multiple data sources.
  • Responsible for Vendor Compliance that entails controlling of order-Rejection rates and improving order conversion rate.
  • Responsible for entire restaurant / vendor operational performance
  • Design and execute Restaurants trainings, educational programs and communication
  • Establish professional business relationships with our partners (Vendors), establish training modules, work closely on the ground with them.
  • Effectively manage relationships with key vendors over compliance matters.
  • Coordinate with Global and Regional teams for reporting, feature requests, creation of newer dashboards and holistic approach to counter issues.
  • Implementing global and regional SOPs in the local market.
  • Work Cross-Functionally with Product, Business Development, Customer Services and Marketing to ensure smooth execution of operations.
  • Work on multiple projects with global and regional Headquarters of Foodpanda in Singapore on process improvements, dashboards, Google Analytics in driving the cancellations down.
  • Develop analytical tools, execute global tools according to local market needs.
  • Recommend and work closely with the tech team for better user / vendor experience.
  • Requirements :

  • Bachelor's or Master’s Degree in Business Administration or relevant.
  • Has an acute sense of responsibility and can take full ownership of the function.
  • You have at least 2+ years of work experience in a similar role.
  • You are process-oriented and data-driven
  • Experience with Microsoft Office, especially Excel, or Google equivalents
  • Your knowledge of the internet and e-commerce sector is solid
  • You are driven and ambitious.
  • Highly-analytical with strong attention to detail.
  • Excellent organizational and follow up skills.
  • Ability to work in a collaborative and cooperative team setting, with numerous interaction with internal and external customers.
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