Utilize approved methodology phases, activities and tasks to deliver quality work products for clearly defined projects in one of the following areas Analysis, Design, Testing, Implementation, Support and Maintenance.
Provide Microsoft Dynamics subject matter expertise and help the business maximise the benefits of Dynamics
Understands customer needs. Helps perform gap analysis between package functionality and customer requirements.
Responsible for creating project specific documentation; FRD, FDD, etc...
Responds promptly and professionally to customer requests or inquiries seeking guidance from
Assists with training of users on new processes and product.
Provides excellent service to internal and external customers. Keeps customers up to date on the progress of the service they are receiving and changes that may affect them.
Creating test scenarios. Perform test executions along with test team in pre and post implementation.
Prioritizes customer issues and addresses most pressing concerns
Utilizes both formal and informal channels to facilitate the progress of work. Interprets and integrates multifaceted information from varied sources on a range of complex issues.
Actively establishes relationships with all levels within the customer organization.
Maintains continuous, open, consistent professional communication with customers, peers and management.
Continues to acquire and apply new knowledge and learning.
Note : Product Stack Covered (Microsoft Business Applications and ISVs including Microsoft Dynamics 365, Power App, MazikCare, Power BI)