Business Analyst
Mazik Global
Karachi, Pakistan
9h ago
source : ACCA
  • Utilize approved methodology phases, activities and tasks to deliver quality work products for clearly defined projects in one of the following areas Analysis, Design, Testing, Implementation, Support and Maintenance.
  • Provide Microsoft Dynamics subject matter expertise and help the business maximise the benefits of Dynamics
  • Understands customer needs. Helps perform gap analysis between package functionality and customer requirements.
  • Responsible for creating project specific documentation; FRD, FDD, etc...
  • Responds promptly and professionally to customer requests or inquiries seeking guidance from
  • Assists with training of users on new processes and product.
  • Provides excellent service to internal and external customers. Keeps customers up to date on the progress of the service they are receiving and changes that may affect them.
  • Creating test scenarios. Perform test executions along with test team in pre and post implementation.
  • Prioritizes customer issues and addresses most pressing concerns
  • Utilizes both formal and informal channels to facilitate the progress of work. Interprets and integrates multifaceted information from varied sources on a range of complex issues.
  • Actively establishes relationships with all levels within the customer organization.
  • Maintains continuous, open, consistent professional communication with customers, peers and management.
  • Continues to acquire and apply new knowledge and learning.
  • Note : Product Stack Covered (Microsoft Business Applications and ISVs including Microsoft Dynamics 365, Power App, MazikCare, Power BI)
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