Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
Nokia is an equal opportunity employer that is commited to diversity and inclusion.At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
Proactively plans and performs advanced technical activities requiring knowledge in multiple areas or on a system level providing excellent Services to the customer.
Prioritizes work based on customer and business impact, and brings expertise to customer site on need basis.
Passionate in Service of the Business and learning new technologies
Main Responsibility Area
Provides support to Nokia Customers as Customer Support Engineer for Nokia SDM
Proactively identifies and solves demanding problems and communicates them to key stakeholders
Participates as an expert in own technology area in customer projects
May support areas by participating in emergency and 24 / 7 duty
Is active in networking and knowledge sharing
Develops processes, tools and working methods where necessary
Deploys Nokia Portfolio Solutions
Support installation, integration, acceptance testing, after sales support services and ongoing modification & configuration changes to the Nokia HLR, HSS, OneNDS platforms at customer’s premises.
Support integration, acceptance testing, and ongoing modification and configuration changes to the Nokia Cloud Data Center Solution
Is a change agent. Has the ability to change the tone of a call and persuade others to follow their technical lead.
Ability to multi-task, managing a live bridge with customer and troubleshoot on live network. Knows how to buy time with tact.
Perform diagnostic troubleshooting and provide technical support assistance
Integration with technical support engineers, operations & engineering teams
Develop service documentation and procedures
Perform first installs of new software, upgrades and hardware expansions.
Perform system integration and regression test suites.
Perform Subscriber Database Migration
Should be able to trouble shoot the issues
Interaction with Customer and Vendor
On-call Support for Customers
Good working knowledge of TCP / IP, LDAP, Radius, Diameter, SPML, MAP, SNMP
Engineer graduated in Telecommunications, IT or Electronic Engineering.
Advanced experience in Nokia Subscriber Data Management (SDM) accumulated over a proven track record of 5+ years.
Sound knowledge of telecom protocols, with particular emphasis on SS7
Sound knowledge of IP Multimedia Subsystem (IMS)
Ideal candidate should have knowledge and / or experience of Cloud Computing
Candidates with experience and / or certification in Openstack / VMWare will be preferred
Good working knowledge of UNIX or Linux operating systems
Knowledge of VoIP protocols (SIP / RTP / MGCP) is preferable
Experience in C++ & Java programming
Experience in Scripting Languages (Python, Perl, Bash, etc.)
Previous Integration & Operation experience and related wireless and test equipment knowledge
Strong and demonstrated troubleshooting skills and abilities to debug and reproduce hardware, software, and networking problems including network performance and interoperability issues
Experience of integration with OSS is highly desirable
Knowledge of GSM and / or LTE networks highly desirable
Hands-on experience with operating protocol analyzers
Working knowledge of SQL and Relational databases highly desirable
Excellent communication & interpersonal skills
The ideal candidate will have 5-7 years experience in GSM mobile switching of any vendor and excellent mobile telephony knowledge.
It is a must that he should have 1-3 years experience in one Subscriber Data Management and IP Multimedia Subsystem technologies (IMS)
Possess a Certificate / Diploma / Degree in Information Technology / Computer Engineering.
Independent work ethics