Client Relations Specialist (One-Year Contractual Role)
S&P Global
Islamabad, Pakistan
4d ago

Role Client Relations Specialist, Order to Cash

The Team

Client Relations is responsible for handling inbound queries received via email and phone calls, resolving them and or triaging to the appropriate department as and when needed.

The team is the primary contact center for internal clients and the face of S&P Global for the external clients.

The Impact

This role would involve a high level of interaction with external & internal clients and co-ordination with the right stakeholders to ensure prompt and accurate resolution for the requesters.

This role demands exceptional accountability and the attitude to ensure client satisfaction

Responsibilities

  • Client Relations Specialist would be responsible for;
  • You would be responsible for resolving queries received via emails & phone calls from both internal and external clients.
  • Your additional responsibilities will include triaging billing issues and problems related to client access to our products
  • You are required to answer inbound calls and resolve / redirect them as per defined processes.
  • We expect you to ensure that the request is handled within the preset department SLA and closed after client confirmation.
  • What are we looking for :

  • Graduate / Post Graduate in any background.
  • Excellent written and verbal communications skills.
  • Strong research skills are critical.
  • High degree of accuracy and attention to detail.
  • Ability to multitask in a highly complex, fast-paced environment.
  • Strong organizational skills required to prioritize work and meet established deadlines.
  • About S&P Global Market Intelligence :

    At S&P Global Market Intelligence, we know that not all information is important some of it is vital. Accurate, deep and insightful.

    We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk.

    Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

    S&P Global Market Intelligence is a division of S&P Global (NYSE : SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence.

    For more information, visitwww.spglobal.com / marketintelligence.

    S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race / ethnicity, sex, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or other legally protected categories, subject to applicable law.

    20 - Professional (EEO-2 Job Categories-United States of America), FINANC203 - Entry Professional (EEO Job Group)

    Job ID : 260878

    Posted On : 2021-09-15

    Location : Islamabad, Pakistan

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