Technical Support Engineer
Quixel
Islamabad
1d ago

Position overview Actively engage with Quixel customers to provide solutions, direction, and assist with general troubleshooting.

You will be responsible for resolving customer issues reported through our support channels including website, email, online forums and Discord.

Responsibilities

  • Respond to support requests via multiple channels and follow documented processes
  • Relay unresolved issues to senior team members as required
  • Research, verify, and document product defects
  • Actively handle personal backlog of support requests
  • Manage customer and partner expectations by providing timely updates on progress
  • Remain informed on development efforts and improvements across Quixel products
  • Assist in the fundamental development and maintenance of our internal / external knowledge base
  • Influence product management and product development to make improvements
  • Requirements

  • Experience with 3D modelling tools like 3ds Max, Maya, Houdini, Cinema 4D, Blender, etc. or game engines like Unreal Engine and Unity
  • Strong customer service, troubleshooting, and analytical skills
  • Strong written and verbal English communication skills
  • Additional languages are a plus
  • Preferred Qualifications

  • People-minded : empathizes with customers and responds customer issues with the intent of giving a solution
  • Prompt : makes timely decisions based on sound logic and consideration of the consequences
  • Takes initiative : has a strong sense of ownership with a bias for action and willingness to roll up your sleeves
  • Organized : completes assignments, prioritizes work and pays attention to detail to ensure work is done in a timely manner
  • Strategic : offers articulate recommendations and rationale to contribute to the growth of the support function
  • Good listener : actively listens to others in order to communicate technical information clearly and concisely
  • Intellectually curious : learns from mistakes, adapts to change, and seeks out ways to develop new skills
  • Influential : is a role model inspiring others and creating a positive impact
  • About Quixel Quixel is the creator of Megascans, Bridge, and Mixer : the world’s largest library of 3D scans and two groundbreaking art applications.

    Our products standardize and accelerate workflows within the entire 3D industry and empower all artists to take control of their creative passions.

    We work with industry leaders in 3D art and have been integral to some of today’s biggest AAA games and blockbuster movies.

    We are also rapidly expanding into architectural visualization and product design spaces.We hire creative, passionate people, and give them the autonomy to do great work.

    We are building Quixel to be a remarkable place to work, learn, and grow. We are growing fast and would love to work with you!Quixel is proud to be an equal opportunity, non-

    discrimination and harassment free workplace. A diverse workforce with varied perspective and background strengthens us by creating and environment receptive to new ideas, alteration and innovation.

    Note to Applicants Please continue to visit our jobs website for future job and internship opportunities. If you don't see a fitting job listed, submit your application under General Applications.

    Please note that we do not accept applications via email or phone calls. Note to Recruiters and Placement Agencies Quixel does not accept unsolicited agency resumes or phone calls.

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