Supply Associate
Careem
Karachi, Pakistan
4d ago

Do you want to help build a world-class institution from the region, experience the thrill of being part of a high-growth technology company, and improve people’s lives?

There is only one way to build an awesome institution : to attract exceptionally talented people who are aligned with the mission of the organization and make them partners in success.

At Careem, our mission is to simplify & improve the lives of people, initially through solutions that make transportation in the region reliable, and over time, through disruptions in payments and logistics.

In the process, we want to build an organization that inspires and become a world-class institution from the region.

At Careem, we are driven by the purpose of simplifying the lives of people and building an awesome organisation that inspires.

Based in Dubai, we started our journey as a pioneer of the Middle East’s ride-hailing economy. Today, Careem is the region’s everyday Super App operational in 13 countries and over 100 cities.

The Super App provides a host of daily services that people need to move around, to order things and to transfer money in one unified smartphone app.

Our goal is to simplify people’s daily lives so that they can spend their precious time and mindshare on things that really matter and on realizing their potential.

ABOUT THE ROLE

Supreme Customer Service is fundamental at Careem, and we want to wow our Captains (drivers) every time! The purpose of the Supply Associate role is to assist the local Operations teams in doing just that.

You will be responsible for making bold decisions and working in an agile way in order to deliver a first class service working in a multi-skilled position across 3 different areas of the Training, Captain Support Peak Management.

This role involves working on a shift basis that will include some weekend work. Key responsibilities include :

  • Developing and maintain strong relationships with all Captains
  • Promoting the organization with existing Limousine suppliers in the region
  • Acting as the first point of contact for existing suppliers and partners
  • Acting as the first point of contact and front line support for all our Captains resolving device issues, training matters, and other queries
  • Recruiting high-quality Captains and promote Careem and motivate them to continue working with us
  • Ensuring our Captains follow the Careem quality standards
  • Training Captains on our technology and customer service experience standards
  • REQUIREMENTS

    The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values : being bold, focused, agile and collaborative.

  • Ability to get hands-on in a complex operational environment
  • Ability to manage multiple tasks and work to tight deadlines
  • Confident, outgoing, and with a predisposition to teach others
  • Good technical proficiency, literacy skills and a competent computer user
  • Ability to effectively trouble shoot problems and work collaboratively within a team environment
  • Excellent technical proficiency, literacy skills and a competent computer user
  • Experience working within a similar role is highly desirable
  • Experience working within the technology industry / start-up environment is highly desirable
  • Educated to BS / MS level (or equivalent) within a subject relevant to the position
  • An additional language would be desirable although not essential as English is our corporate language
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