The Role : Senior Associate, Metals & Mining Client Services
The Grade (Relevant for internal applicants only) : 08
The Location : Islamabad, PK
The Team :
The Metals & Mining Client Services team is responsible for providing client support for our business intelligence tool by communicating with clients & driving product usage.
Being present in US, Pakistan & Philippines makes it a truly global team. Members of the team get to learn in-depth metals & mining industry knowledge, produce webcast presentations and develop technical skills.
You will also work with different teams inside the organization across many functional areas (Sales, Technology, Product Management, Content & Industry Research, etc).
The Impact :
As the front lines of the organization, your regular day requires you to answer client queries while showcasing your vast knowledge of our tools, data and the industry we cover.
Additionally, you’ll help to accelerate the quality and timeliness of the data, improve operational efficiency to reduce error rates, and improve support survey scores to help maintain retention rates of our clients and drive revenue increases.
What’s in it for you :
Sharpen your professional and social skills while interacting with metals & mining industry leaders
Develop your industry knowledge by working with our diverse client base at various financial institutions, government organizations and Universities located across the globe.
Learn technical expertise like MS Excel, SQL and financial modeling
Be part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward extraordinary performance with growth opportunities.
Providing the highest level of data, functionality and product support to S&P Global clients researching / analyzing appropriately and using all available resources.
Answering in bound phone calls, emails, chats from external clients
Effective Workflow Management including :
Logging and tracking information in the appropriate systems in an accurate and timely manner
Escalated cases are passed to other departments following procedures
Contribute to operational efficiency by applying the Lean principles to the
day to day job
Use Diagnostic Techniques to go beyond client wants and delve into the why
Work with other senior analysts on projects and develop subject matter expertise in the Metals & Mining industry.
Record and deliver persona / workflow based client trainings with adequate support and oversight.
Create documentation around different client queries for product associates in order to create a central repository of information which can be accessed by internal stakeholders on how to best use the product.
Consistently make proactive suggestions in regards to product usability, presentation, and data quality.
Be the primary point of contact for providing critical research and value-add knowledge to our diverse client base at various financial institutions, government organizations and Universities.
What We’re Looking For :
Basic Qualifications :
Bachelor / Undergraduate Degree holder, preferably in Economics, Finance or equivalent
Excellent written and verbal communication skills
Strong attention to detail and ability to multitask effectively
Team-player mentality with strong collaboration skills
Flexible to changes in a rapidly evolving environment
Preferred Qualifications :
2-3 years working experience on client service role.
Customer service working experience
Knowledgeable in finance, Metals & Mining industry or the global economy
S&P Global Market Intelligence
At S&P Global Market Intelligence, we know that not all information is important some of it is vital. Accurate, deep and insightful.
We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk.
Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
S&P Global Market Intelligence is a division of S&P Global (NYSE : SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence.
For more information, visit www.spglobal.com / marketintelligence.
S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race / ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law.
Only electronic job submissions will be considered for employment.