Associate Manager - IT Services
Contour Software
Karachi, Sindh, PK
2h ago

Company :

Contour Software has grown from a 13-employee business unit to a 1300+ employee before its 10

anniversary.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become the largest Canadian software company, with employees and customers in 100+ countries.

  • With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 90 industry domains in predominantly mature markets, CSI'
  • s recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

    What started as a development center, has progressed into an offshore group serving R&D, IT, CS, PS, Finance, S&M, and M&A departments at the divisional as well as operating group level.

    While local projects and acquisitions are now also being evaluated, today, Contour employees located in our Karachi, Lahore & Islamabad offices are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver.

    With mature yet growing service lines, as well as some post-pilot stage services, and the global growth of Constellation as the wind in our sails, we are only just getting started!

    Role :

    As Associate Manager IT Services, the professional shall be responsible.

  • To assist in sustaining, building and managing IT Services Portfolio.
  • This role reports to the Manager IT Services.
  • Duties & Responsibilities :

  • Performing or driving the technical skills analysis component of recruitment activities for the department, with a role varying between hands-on (for new teams) and shepherding (for growth in existing teams), in collaboration with pre-existing functional team members.
  • Actively supporting the non-technical skills analysis component of recruitment activities for the department, in collaboration with the HR department.
  • Assisting Manager IT Services to perform routine personnel management activities to improve employee satisfaction, performance, and professional development, to serve existing div-depts well.
  • Work to remain abreast with latest trends and gain technical knowledge relevant to the service line, involving various IT, Network, Systems tools, technologies, processes, and methodologies.
  • Take on knowledge sharing and training initiatives across teams within the service line, acting as the main vessel for best practices implementation and dissemination from established teams to resources and teams in the ramp-up phase.
  • Assisting in documenting and utilizing service line success stories, by incorporating them into business development artifacts, in order to grow the service line.
  • Taking ownership of service quality, employee retention, and business growth targets.
  • Required Skills & Experience :

  • University degree in IT or related discipline.
  • Excellent verbal and written communication skills, including the ability to present ideas and proposals in a succinct and persuasive manner, at varying levels of abstraction, to technical, managerial and client audiences.
  • Sound judgment, perseverance, empathy, and a focus on service excellence.
  • At least 5 years experience performing in a functional role in Systems Administration, IT / HelpDesk, DataOps management, ideally as a hands-on practitioner.
  • And at least 3 years experience performing in a team lead or team management role, involving
  • delivery of technical mentorship and personnel management oversight to senior, intermediate, and junior level resources;
  • responsibility for delivery on individual and overall team tasks, goals, and deadlines;
  • performance of a decision-making role in technical recruitment and selection activities;
  • Nice to Have : A demonstrable leadership and impact role in the development of an organization dependent on the technical recruitment of personnel requiring an eclectic array of technical skills and experiences.
  • Additional Requirements :

  • This role requires a two-month notice period, applicable to both parties.
  • This role shall be located in the Lahore / Karachi / Islamabad office and shall require travel to the Lahore / Karachi and / or Islamabad offices 1-3 times a year.
  • Exciting Benefits we offer :

  • Market-leading Salary
  • Medical Coverage Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan Tenured Employees Only
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch / Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment
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