Service Quality Analyst
Bank Islami
Lahore, Pakistan
5d ago
source : Nokrinama

CDATA BankIslami is urgently looking for Service Quality Analyst No. of Positions : Multiple Location : Karachi, Lahore, Islamabad Position Responsibilities : Ensuring the stability and consistency in the service level by managing and tracking the service performance of service partners as per Service Level Agreements (SLA) by : Comparing service performance and quality of service delivery with the benchmarks.

To work with managers, project leaders and functional teams for identification, selection and completion of the service indicators and implementing the same at all levels.

Assist in developing the Internal Service Measures of the departments. Root cause analysis of various issues affecting the qualitative performance of the departments.

Ensure effective monitoring of key process drivers and recommend actions to remove the loopholes and designate appropriate measurements to track future problems.

A continuous effort to improve the service delivery channels so that the efficiency and effectiveness can be maximized. Candidates having 3-

5 years of Experience in Service Quality and are minimum graduate can apply at recruitment while the subject of the email shall read Service Quality Analyst >

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