IT Helpdesk Trainee
Contour Software
Karachi, PK
4d ago

About Contour :

Contour Software , a 1000+ employee organization with offices in Karachi, Lahore and Islamabad, has grown from a 13-employee business unit in 10 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become the largest Canadian software company, with employees and customers in 110+ countries.

  • With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 80 industry domains in predominantly mature markets, CSI'
  • s recipe creates the perfect environment for software industry professionals to build fulfilling, long-term careers.

    What started as a development Centre, has progressed into an offshore employee Centre serving R&D, IT, G&A, S&M, CS, PS, and Finance departments at the divisional as well as Operating group level.

    With mature yet growing service lines, as well as some post-pilot stage services, and the global growth of Constellation as the wind in our sails, we are only just getting started!

    Position

    We are looking to hire an IT Helpdesk Trainee, for our Karachi Office. The candidate will be assisting the existing IT / Network Operations team to ensure the computer network performance meets company and user satisfaction.

    Job Responsibilities

  • Serving as the first point of contact for end-user support of computer systems / network on a routine basis via IT Helpdesk
  • Assists the Network team in designing and configuring the company's local, wired and wireless, and voice systems
  • Manages the daily activities of local network systems and perform diagnostics
  • Responsible for installation, administration, and testing of operating systems, software, switches, cabling, and other related network components / equipment under the guidance of the Team Lead in accordance with published standards
  • Assists the Network team in developing, monitoring, and implementing network security procedures for safeguarding all networking systems
  • Maintains records of work completed and in-progress; and updates network documentation to record installations, upgrades, configurations, etc.
  • Manages network management programs and assists the Team Lead in preparing network status reports
  • You must be able to prioritize remediation of issues in an environment with critical uptime requirements
  • Designing and development of Company Website
  • Job Qualification & Specifications

  • Bachelor's degree in Computer Science / IT or equivalent.
  • The below certifications / trainings are highly desirable in addition to the above requirements :

  • CCNA certification in either Routing & Switching or security.
  • Microsoft Certified Professional in Server Infrastructure.
  • Web Graphics Designing and Development.
  • Must have knowledge of the following :
  • Networking protocols, and standards, VPN and VPN tunnels
  • Active Directory, DNS, DHCP, WSUS, WDS
  • Windows Operating Systems
  • Must have excellent troubleshooting skills.
  • Wordpress, HTML, CSS, Java Script, SQL and PHP
  • Hosting Platforms : GoDaddy and WPEngine
  • SSL / TLS Certificates
  • Adobe Photoshop, illustrator, etc.
  • Nice to Have

  • Knowledge and experience with Linux servers
  • Knowledge and experience with Firewalls.
  • Knowledge and experience with Network Monitoring Tools.
  • Shift Timings

  • Varied shift schedules may include day or evening hours.
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