QA Executive - (Call Center)
Polani Global Technologies (SMC PVT) Ltd.
Karachi, Sindh, PK
5d ago
source : Mehnat Mazdoori

Job Description Responsibilities and Duties

  • Driving customer experience improvements by refining internal process
  • Work with a call centre manager on any corrective measures that need to be implemented
  • Ensure that call centre employees adhere to the rules and scripts developed for them in their interactions with patients and prospective patients
  • Correlating Quality Assurance scores with customer feedback / surveys
  • Establish standards governing, customer interactions and implement developing programs
  • Develop and ensure compliance with established processes and Standard Operating Procedures (SOPs) Requirements :
  • Bachelors with 1 to 2 years of Quality Assurance experience in the call center / customer services sector.
  • Familiarity with the tools, concepts and methodologies of quality management
  • Excellent communication & presentation skills with analytical abilities
  • Extensive practical experience in customer service settings
  • Knowledge of Quality assurance software would be a plus. Interested candidates should apply right away. Job Type : Full-time (immediate start) Salary : Rs30,000.00 - Rs50,000.00 per month
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