Do you love food and convenience put together? Then you might just love foodpanda!
foodpanda (small 'f') is the world's favorite way to order food online. With hundreds of restaurants ready to receive orders via our website and mobile app, no one should have to suffer from the lack of variety or long queues to enjoy great food.
However, this doesn't happen without some really awesome people making it happen! We are currently looking for a Salesforce Administrator (APAC) to join our growing regional team in our Pakistan office!
Your job will include administration of the foodpanda and Delivery Hero Salesforce CRM instance and development of related processes;
you will be responsible for assisting with its adoption and ongoing success.
Administration includes : user management, configuration, customization, automation (process builder, flows, notifications, approvals, workflows), report and dashboard development, validations, data management, ticket management, training and support for applications.
Also functional testing (QA) of change requests and new features. Knowledge of Service Cloud, Omnichannel and CTI integrations are a plus.
Salesforce administration and platform tasks include :
Customize Salesforce fields, page layouts, record types, searching, list views, queues, reports, and dashboards.
Maintain security such as user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups, list view rights.
Maintain overall system configuration, change control, and enhancements.
Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials.
Manage operational requests and troubleshoot issues, working with diverse user groups and potentially with business leaders.
Manage the instance with a view to ensure data integrity, security and perform daily basic audits.
Assists in conducting training of business owners for new features and help with roll-out.
Present changes / system enhancements and overall training.
Manage mass imports and exports of data.
Provide high quality support via ticket system.
Develop best practices for reporting, access models, SSO strategies and audit controls.
Master of governance limits and overall platform scalability (with Product, Developers).
Develop best practices for emergency procedures around Salesforce.
Work on Change Requests in an agile environment.
1-3 years technical support for web-based applications or similar.
1-3 years of previous experience as a Junior Salesforce Administrator in a large company, ideally with a multi-national User / business base.
B.S. or a B.A. college degree or commensurate work experience.
Working knowledge of relational databases design concepts and data management.
Basic knowledge of agile methodology / processes.
At least basic understanding of Salesforce coding (APEX, Java etc.).
At least a basic understanding of Salesforce integration options.
Proper understanding of Salesforce Sales Cloud and ideally also Service Cloud.
Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Excel, Plug-Ins, XL-Connector, Talend).
Understanding of business processes.
Ability to troubleshoot system, process and data issues.
Experience in Salesforce migrations a plus.
Open to discussions, team-oriented, with a hands-on attitude.