We are looking to hire a skilled desktop support engineer to assist our U.S based clients with computer hardware and software issues.
You will be required to work via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.
To ensure success as a desktop support engineer, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills.
A top-class desktop support engineer provides fast and effective support for clients experiencing basic hardware and software issues.
Analytical Skills : A candidate for this position must also have a keen interest in conducting research and data-driven insights coupled without standing planning & analytical capabilities.
The candidate will have an in-depth knowledge of the business’s product as well as standard strategic, analytical, and marketing concepts.
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Hands-on experience with Windows / Linux / Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
BSc in Computer Science or relevant field
Fluent in English
Able to work in U.S Hours
Good in Soft Skills
Proficient in English
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