Technical Writer - Software
Contour Software
Lahore, Punjab, PK
2d ago

The Position :

This individual must be comfortable in a technical environment and responsible for describing the software's functionality and internal processes and practices from an end-user perspective for maximum usability.

The content involves market-leading cloud-based integrated construction management solutions, for mid-sized General Contractors, Design Builders, and Land Developers, with core modules such as Accounting, Job Costing, Billing, Subcontracts & Purchase Orders, Reporting, etc..

Job Responsibilities :

  • Authoring and maintaining user manuals, service release notes, and online help for software products to make sure they're end-user consumable, complete, with proper English and formatting polish.
  • Examples of software packages include Accounting, Job Costing, Billing, Subcontracts & Purchase Orders, Reporting, etc.

  • Write / edit code samples to support internal process documentation in C#.
  • Write API documentation for external developers to enable them to access select resources
  • Create, Manage and maintain an internal knowledge base and document repository that will be targeted to both internal R&D, and, on occasion, the training and support team for technical 'how-to's', etc
  • Uphold documentation craftsmanship efforts, including design, development, writing and editing processes, and introduce best practices to ensure consistency in writing.
  • Proactively identify and recommend how to close documentation gaps in online help and user guides.
  • Planning the creation of the user material, as well as authoring, indexing, and formatting, while keeping up to date with evolutions in the suite of software products.
  • Ad hoc duties as required by our software business.
  • Owning the quality of the documentation as well as help to improve the process of organizing and generating documentation.
  • Stay knowledgeable with the latest trends and advancements in language, product interfaces, and content development
  • Job Qualifications :

  • Excellent English written and verbal communication skills, with strong attention to detail.
  • A passion for making the best impact on the customer experience through the user material that is prepared, and the teamwork required to deliver it.
  • Minimum of 5 years' experience in preparing technical and user documentation for software applications.
  • Thorough understanding of C# (read and understand) and ability to write code samples.
  • Ability to learn new software applications quickly, analyze and synthesize information.
  • Solid hands-on knowledge of MS Office and Microsoft Team Foundation Server 2017 (or Azure DevOps)
  • Ability to work under pressure both independently and within a team, in a fast-paced environment.
  • Strong interpersonal, organizational, and problem-solving skills, with the ability to manage multiple assignments.
  • Working Hours :

  • 1pm-10pm Pakistan time
  • Exciting Benefits we offer :

  • Market-leading Salary
  • Medical Coverage Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan Tenured Employees Only
  • Life Benefit
  • Child Care Facility Karachi & Lahore only
  • Company Provided Lunch / Dinner
  • Professional Development Budget
  • Recreational area for in-house games Karachi & Lahore only
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment
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