Sub Regional FM
CBRE
Karachi, Sindh, Pakistan
1d ago

Job ID 67518 Posted 26-May-2022 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) Dubai - Dubayy - United Arab Emirates, Heidelberg - Gauteng - South Africa, Istanbul - Istanbul - Turkey, Karachi - Sindh - Pakistan, London - England - United Kingdom of Great Britain and Northern Ireland, Riyadh - Ar Riyad - Saudi Arabia The purpose The Sub Regional FM is responsible for the delivery of all aspects of the facilities management scope of services to ensure a consistent and high-level service delivery through developing an excellent relationship (partnership) with the internal client and external suppliers.

Performance Leadership of site-based account staff and affiliates in the following MENA Region countries (Turkey, Qatar, Nigeria, Pakistan, South Africa, Lebanon) Reporting to Regional Account Manager - MENA. Key Responsibilities :

  • Acts as single point of contact and develops positive relationships with the client for all facilities management services issues in the location.
  • Responds to problems and concerns; implements policy, rules and regulations.
  • Manages on site facilities management operation teams in terms of staffing, training, development and performance.
  • Manages contractual relationships and works with the Client’s Representative to assure excellent service delivery to Client’s location;
  • reviews and monitors performance in line with agreed KPI or SLA.

  • Supports account management team to monitor and modify the services deliverables in accordance to the change of Client’s business needs.
  • Reviews and establishes procedure playbooks that demonstrate performance is being consistently delivered.
  • Manages the effective implementation of Health, Safety, Security & Environmental policies and procedures to minimise the risk exposure to the Client.
  • Reviews and manages contract documents to ensure consistency and adherence with client master contract and CBRE’s corporate standards (including insurance requirements and price standards).
  • Develops and controls an annual facility budget, including direct and indirect contract service expenses, preventative maintenance costs, project costs, rental expenses, energy management expenses and project / capital items.
  • Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and dark green’ customer satisfaction feedback.
  • Maintains close working relations with the Landlord and Engineering Manager regarding any maintenance issues, ensuring a proactive approach is maintained.
  • Provision of services through third-party contractual relationships for business stationery and document retention activities.
  • Ensures all statutory compliance requirements are met through the use of CBRE’s HSE & Risk Insight.
  • Demonstrates tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account team.
  • Ensure compliance in accordance to the CBRE platform and the CBQ Global Standards.
  • Regular Monthly FM Operational Reviews, including Innovation, Finance, QHSE, Vendor Sourcing, Energy Sustainability, Diversity and Equality and Inclusion.
  • Ensure all CBRE and Citi System training in place and monitoring in place.Provide cover for MEA - Regional Manager during holiday / sickness absence.
  • Person Specification :

  • The job demands a high level of managerial capability, creativity, resourcefulness, interpersonal and communications skills, leadership and organizational abilities.
  • Excellent communication skills are imperative in this role, must display a strong ability to be a key influencer with decision-makers, in addition to poise tenacity, confidence, maturity, and humility.
  • Display diligence in abundance in servicing clients; in addition time management and a sense of urgency are crucial.
  • The Customer Services Manager must possess an eye for quality and attention to detail.
  • Ability to deliver in accordance with clients' specific requirements and a willingness to work as a team player following guidelines and instruction where appropriate.
  • Flexibility in the role is a necessity.

  • Ability to build a professional relationship of trust with both internal and external clients.
  • Skills Required :

  • Bachelor’s degree in Facilities, Real Estate Management or Hospitality, or equivalent through experience.
  • Facilities / Project Management operational experience with emphasis on integrated real estate services.
  • Demonstrated leadership / management skills to deal with issues ranging from senior level to administrative to maintenance / engineering
  • Ability to lead Change Management programmes
  • Experience with working in one or more of the above named countries or other MEA regional countries.
  • CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance.

    Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions.

    Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform.

    CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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