Customer Service Agent
The Maersk Group
Pakistan
11d ago

We offer you a unique opportunity to join Maersk Line an established company within international shipping & logistics. You will be an essential part of the company and get a high degree of personal responsibility.

You will be working in a truly international environment and cooperate closely with colleagues throughout the world.

We offer

At Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world.

We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers.

This is done through seamless processes, best in class digital solutions, and great customer service!

Our diverse team of passionate and dedicated colleagues are empowered and supported to grow by their leaders. We all have our customers in mind, in every action of our daily work life, and this is truly the key to reaching our target!

Key responsibilities

  • Take full responsibility and end-to-end ownership of customer shipments.
  • Act as a primary point of contact for customers and communicate proactively to keep customers informed of any issues.
  • Ensure smooth execution of the shipment lifecycle by working closely with customers and internal stakeholders.
  • Engage in constructive issue resolution. This includes dealing with escalations and complaints.
  • Address root causes and seek continuous improvements constantly look for ways to improve work processes by understanding and being familiar with local KPIs and act in line with set targets.
  • Willingness of going the extra mile for the customer.
  • Thinking out of the box and with focus on providing solutions.
  • Build strong and lasting relationships with customers with purpose of gaining an understanding for their business, service needs and drivers of success.
  • Actively work together with colleagues within and beyond functions and locations.
  • Assist the team in realizing the ambitions by sharing knowledge and best practices of processes.
  • Display accountability for customer satisfaction by owning and managing customer facing activities.
  • We are looking for

  • Strong interpersonal and communication skills.
  • Passion for Customer Service.
  • Pro-active person with a service oriented mindset.
  • Dedicated, Decisive and result orientated with a can-do attitude.
  • Likes to get it right the first time and can look ahead to avoid issues from happening.
  • Able to work under pressure while keeping quality in focus.
  • Comfortable with Change Management and capable of delivering high quality before, during and after transformation.
  • Good process understanding and digital proficiency.
  • Comfortable with working with multiple items at the same time whilst keeping quality in focus.
  • Well organized, efficient and effective.
  • An excellent team player.
  • Good moral compass and ability to work the Company’s values.
  • Fluent in English and local language (written and oral).
  • Apply
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