CUSTOMER SALES & SERVICE AGENT I
The Emirates Group
Pakistan
6d ago

To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans.

Work as part of a team to achieve individual, station and network Commercial objectives. Job Outline : - Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products.

Ensure set service quality levels are achieved for all customer interactions - Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service.

Highlight to customers the relevant requirements covering their journey such as passport, visa & health requirements and other details such as check-

in place and time. - Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.

  • Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained. Commercial / Sales.
  • Other : Educated to at least GCSE or A Level standard or equivalent. 2+ years in a contact centre or reservations office environment within the airline or travel industry or completion of a Diploma / Degree in Travel and Tourism.

    Knowledge / skills : PC based skills to operate Windows package including Microsoft Word / Excel / E-mail. Other languages besides English : As some Contact Centres deal with multi -

    lingual calls, fluency in a required language will be advantageous. Knowledge / skills : Knowledge of contact centre and airline / travel industry procedures and methodology.

    Knowledge of standard Fares and Ticketing, Skywards and relevant reservations systems. PC based skills to operate Windows package including Microsoft Word / Excel / E-

    mail. Other languages besides English : As some Contact Centres deal with multi - lingual calls, fluency in a required language will be advantageous.

    Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package.

    That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.

    emirates.com / careersJoin us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.

    You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com / careers.

    Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.

    Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website www.emirates.com / careers

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