The British Council is hiring for Exams Customer Services Officer to be based in Lahore
PURPOSE OF JOB :
To consistently deliver the highest quality British Council Customer Experience to internal and external customers in order to meet customer needs and enable the Council to meet its corporate objectives.
To demonstrate the attitudes, skills, behaviours and knowledge required by British Council customer service professionals and in accordance with BC Customer Service Standards.
Effective handling of first and second level customer complaints escalated by the Contact Center as per Customer Management Framework guidelines.
Liaise with and manage effective working relations with the external call center or external service centers, to ensure a positive experience for British Council enquirers / customers Monitor the performance of external service providers (call center or service center), and ensure that all service level standards are being met
To maintain high levels of positive interaction and information flow with and between various internal teams and to be proactive in developing the knowledge base.