Senior Executive-QCT
The Nielsen Company
16d ago

Operations - Pakistan Karachi, Sindh

Job Title : QCT Senior Executive

Reports to : Field Manager

Business Unit : Input Operations

Input Operations

Job Purpose (describe in one or two sentences the unique contribution of this role / why the role exists)

  • The role is accountable for managing field auditors for better data collection and data quality. This involves exception handling, the anticipation of the reasons for such exceptions and providing real-
  • time solutions based on intelligence.

    Job Responsibilities

  • Manage and develop Field Auditors and provide basic tech support
  • Interpret information from multiple sources alerts, QMS, PSRO and correlate data from QCT to QMS reports
  • Use mapping functions, review alerts, chat online, review dashboards & guide teams on the ground to improve their data collection
  • Responsible for providing inputs to upgrade the system & make recommendations for better quality of alerts
  • Display a positive, can do attitude at all times & offer assistance to others on the team in a non-threatening, positive manner
  • Share learnings with other team members during important team meetings
  • Proactively identify market / store trends
  • Ensure the number of alerts for auditors remain under the defined threshold
  • Identify training needs for continuous improvement in understanding process
  • Share important instructions and ensure compliance
  • Lead monthly virtual meetings
  • Role Requirements

  • Bachelors / Master’s degree in Computer Sciences, Statistics, Marketing or related field
  • Experience in Operations and Market Research is preferred (2-3 years)
  • Strong analytical abilities
  • Ability to work under pressure and be deadline driven
  • Technology-savvy
  • Project Management Skills
  • Presentation skills : both presentation and report development and delivery
  • Excellent verbal and written communication skills in English and Urdu
  • Scope

  • Key interface relationships (internal and external) :
  • Field Auditors, Field Quality Specialists

  • Number of employees managed :
  • Number of employees indirectly managed :
  • Number of third party employees (contractors / outsourced) managed :
  • The role is global / regional / local :
  • Local

  • Breadth of functions under management :
  • Job Type : Regular

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