RF Infrastructure Engineer
SES S.A
Pakistan
16d ago

ROLE DESCRIPTION SUMMARY

The RF Infrastructure Engineer is a key member of the SES Networks Solutions Integration & Infrastructure Department, providing technical leadership and expertise in the areas of ground systems operations, support, maintenance, system adaptation and continual improvement of SES Networks RF solutions.

The engineer’s primary objective is to ensure SES Networks’ customers are provided the highest quality service.

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

  • RF Level 3 Engineering support for 24x7 NOC
  • Support Incident Management in line with Company defined ITIL processes, ensuring timely escalations as appropriate to meet Customer SLA’s
  • Complete Global RF System changes as required, adhering to the defined Change Management process
  • Work as part of a Global Team to ensure active Incidents are actioned utilizing a Follow the Sun support methodology
  • Routine auditing of assigned Regional Area or specific Customer sites, liaising closely with NOC & appropriate CSM / RSL for any identified issues
  • Ensure Incident Management ticketing system is updated with correct resolutions and closure codes to promote continual improvement of the troubleshooting process
  • Provide remote on-call support on a rotating basis and emergency on-call as required
  • Provide written procedures for regular tasks
  • Other ad-hoc tasks, as assigned by Line Manager
  • COMPETENCIES

  • Experience in a start-up environment and proven track record of working on complex projects with multiple reporting lines
  • Experience of dealing directly with customers and understanding how to manage expectations
  • Ability to work with little to no supervision
  • Displays a strong commitment to the success of SES Networks and inspires others to commit to the organizations goals
  • Deals effectively with pressure; remains optimistic and proactively identifies ways to contribute to SES Networks’ goals and missions
  • Establishes and maintains good working relationships; demonstrating an open-minded attitude
  • Ability to identify patterns or connections between situations
  • Determined to meet or exceed customer expectations. This includes being able to develop client relationships built on trust as well as delivering the appropriate solutions tailored to the clients’ needs
  • QUALIFICATION & EXPERIENCE

  • BS in Engineering, computer science or equivalent experience with communications satellite systems or similar advanced technical support role
  • Excellent troubleshooting skills
  • Good communication skills, both in writing and verbal
  • Strong customer and communication skills
  • Minimum 7 years of experience in the satellite, telecommunications, or similar technical industry
  • Experience in developing and / or maintaining satellite terminal systems or satellite-based networking & data systems, with VSAT experience a plus
  • Experience troubleshooting, operating, and maintaining local and remote baseband, IF, RF, antennas, and WAN / LAN equipment
  • Solid working knowledge of Satellite Communications Baseband, Network Management, and Modem systems equipment
  • We offer you

  • A diverse workplace. For SES, diversity is more than a question of gender or race; we welcome different minds and different skills.
  • An exciting job opportunity in a fast moving and fascinating industry. Our technology is launching into space on the next generation of rockets.
  • Opportunities to further grow and develop in a global and growing company; we believe life-long learning is key to bring the best of SES worldwide.
  • A competitive compensation package linked to your performance, and further supplemented with attractive benefits.
  • SES is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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