Requisition Number202623Islamabad, Islamabad PK
Teradata empowers companies to achieve high-impact business outcomes through analytics. With a powerful combination of Industry expertise and leading hybrid cloud technologies for data warehousing and big data analytics, Teradata unleashes the potential of great companies.
Partnering with top companies around the world, Teradata helps improve customer experience, mitigate risk, drive product innovation, achieve operational excellence, transform finance, and optimize assets.
Teradata is recognized by media and industry analysts as a future-focused company for its technological excellence, sustainability, ethics, and business value.
The Teradata culture isn’t just about one kind of person. So many individuals make up who we are, making us that much more unique.
It’s what sets apart the dynamic, diverse and collaborative environment that is Teradata. But even as individuals, there’s one thing that we all share our united goal of making Teradata and our people the best we can be.
Serve as a subject matter expert and member of the ServiceNow developer team responsible for analysis design development and implementation of modules and applications on Teradata’s SN platform.
Gather and evaluate user requirements to build professional and effective user interfaces and interface elements such as menus, tabs, widgets, navigation and search fields.
Develop UI mockups and prototypes that clearly illustrate how an interface will function and what it will look like.
Configure, develop, implement and maintain multiple ServiceNow modules including, but not limited to : Incident Management, Request Management, Knowledge Management, Service Portal, Service Catalog and Change Management.
Continuously analyze requirements and current procedures in order to improve system capabilities.
Analyze, troubleshoot and fix system issues as well as respond to and resolve operational support tickets.
Proactively maintain technical and functional knowledge applicable to the ServiceNow platform.
Actively engage in system testing including writing test cases and creating and utilizing automated test scripts.
5+ years of hands-on experience in ServiceNow including development, configuration, integration, implementation and release management.
Deep understanding of system, ITOM and ITSM core configurations in ServiceNow.
ServiceNow Certified Application Developer a plus
Deep understanding of core ITSM concepts; ITIL-intermediate certification a plus
Experience integrating 3rd-party software and APIs with ServiceNow using REST
Experience working within an Agile / Scrum / DevOps environment.