Customer Service Agent
The Maersk Group
Arab Emirates
27d ago

We are seeking an individual who is passionate about people, if you are customer focused and want to make an impact by sharing new ideas, finding solutions and thriving by working under pressure then this could be to position for you!

In this role, you will gain industry knowledge, international experience, better communication skills and techniques relevant to customer service.

This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to your team’s and organization’s success.

We offer

At Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world.

We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers.

This is done through seamless processes, best in class digital solutions, and great customer service!

Our diverse team of passionate and dedicated colleagues are empowered and supported to grow by their leaders. We all have our customers in mind, in every action of our daily work life, and this is truly the key to reaching our target!

Key responsibilities

  • Deliver a positive customer experience for all customers and ensure a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams.
  • Receive and resolve customers queries via all communication channels.
  • Complete pro-active and self initiate face to face visits with customers for client maintenance, and resolution of specific issues.
  • Identify ways in which cost effective value adding service can be provided to specific clients.
  • Ask customers for additional, profitable cargo, either in response to Sales opportunities or own opportunities.
  • Execute new customer on boarding process to the standard required based on the specific activities outlined.
  • We are looking for

  • An energetic candidate who will grow along with the company.
  • Possessing demonstrated skills such as communication skills i.e. verbal, written as well as proficiency in English.
  • Ability to handle change energetic, passionate and fast to learn new things.
  • Building solid rapport over the phone and maintain a strong network of customers overcoming objections making decisions.
  • Ability to work under pressure and stay organized with the ability to prioritize.
  • Ability to pitch ideas and think outside the box.
  • Degree qualified.
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