Job Description of Support Officer
Support Officer is required to provide Support to all the existing, new& potential customers for the Software’s& Configuration issues.
The main task will be to solve the queries raised by the customer with in the tentative time and respond them for the satisfaction.
Position also requires to grow and retain their clients by supporting them in different ways of solution within the scope available in company Gosafe.
Essential Duties and Responsibilities
Provides technical direction for the development, design, and systems integration to clients in various projects
Assist clients at all levels from project initiation till end in terms of hardware support, application support, database integration support.
Applies significant knowledge of industry trends and developments to improve service to our clients.
Implement procedures and policies to support new projects / business initiatives as assigned
Reviews work of development team and ensure that it is fully tested before deployment at clients end
Provide input into the pre-sales process and act as a lead on support and ensure that all RFP requirement of projects are fulfilled
Coordinate in case of any typical issues with Head Office Support.
Have a close liaison with R&D and software teams during projects executions so as to make sure that product fully comply with the clients requirement
Prepare SLA for clients
Conduct Training for sales staff on new products and features (if required)
Conduct product training on international and national levels for different clients and prepare and educate customers on new features and releases
Excellent diagnostic, problem-solving and debugging skills.
Manage IT infrastructure of office
Responsible for meeting customers face to face, identifying there requirements and then professionally suggesting, explaining and providing technical solutions to them
Solving customer’s technical queries verbally or through demonstrations
Configuration of wireless products and there integration with external modules and sensors
Producing test plans in support of integration and system verification
The primary functions that this job post is looking for are Management, Administrator, Office Administrator, Filing, Customer Support, Administrative Officer.
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