Support officer jobs in karachi
4d ago

Job Description of Support Officer

Support Officer is required to provide Support to all the existing, new& potential customers for the Software’s& Configuration issues.

The main task will be to solve the queries raised by the customer with in the tentative time and respond them for the satisfaction.

Position also requires to grow and retain their clients by supporting them in different ways of solution within the scope available in company Gosafe.

Essential Duties and Responsibilities

Provides technical direction for the development, design, and systems integration to clients in various projects

Assist clients at all levels from project initiation till end in terms of hardware support, application support, database integration support.

Applies significant knowledge of industry trends and developments to improve service to our clients.

Implement procedures and policies to support new projects / business initiatives as assigned

Reviews work of development team and ensure that it is fully tested before deployment at clients end

Provide input into the pre-sales process and act as a lead on support and ensure that all RFP requirement of projects are fulfilled

Coordinate in case of any typical issues with Head Office Support.

Have a close liaison with R&D and software teams during projects executions so as to make sure that product fully comply with the clients requirement

Prepare SLA for clients

Conduct Training for sales staff on new products and features (if required)

Conduct product training on international and national levels for different clients and prepare and educate customers on new features and releases

Excellent diagnostic, problem-solving and debugging skills.

Manage IT infrastructure of office

Responsible for meeting customers face to face, identifying there requirements and then professionally suggesting, explaining and providing technical solutions to them

Solving customer’s technical queries verbally or through demonstrations

Configuration of wireless products and there integration with external modules and sensors

Producing test plans in support of integration and system verification

The primary functions that this job post is looking for are Management, Administrator, Office Administrator, Filing, Customer Support, Administrative Officer.

Similar jobs like this which have been posted recently are Supply Chain Officer, Customer Support, Project Support Officer, Meal Support Officer, Project Officer, Online Support Officer

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