Technology Services Manager
Standard Chartered Bank
Karachi, SINDH, Pakistan
3d ago

SERVICE MANAGEMENT SESSIONS :

  • Responsible to manage sessions / meetings / presentations with Central Bank Teams, Collect expectations to technology & manage them.
  • Conduct Service Review with Regional Teams and socialize the new / change of Central Bank regulations and arrange to implement as per provided timelines.
  • MONITORING OF GOVERNANCE PACK :

  • Responsible to review the Governance Pack and highlight the current requirements raised by Central Bank.
  • Responsible to extract data of Incidents, Requests, Changes, Privilege Id withdrawals etc, on a periodic basis in order to ensure that implementation and access management are doing only by authorized users / teams / groups for Pakistan.
  • Monitoring of all SLAs and ensure that all SLAs are covered the regulations provided by Central Bank.
  • Monitoring of Service Reviews being conducted as per the frequency define in the applications SLA.
  • Responsible to ensure that any new application must have the basis pre-requisites in place including, Central Bank Approval.STAKEHOLDER COMMUNICATION :
  • Responsible for sending Communications on all relevant stakeholders related to any new / amendment of Central Bank regulations.
  • Key Roles and Responsibilities DATA & ACCESS MANAGEMENT GOVERNANCE OF REGIONAL TEAMS :

  • Responsible to ensure that Data Access management been done only by Authorized users / groups / teams.
  • Responsible for all production data extract for testing purpose, must have country BO and Compliance approvals in place.
  • Responsible to review all production changes where customers cards systems are having any outage so ensure that it must be communicated to Central Bank 2 weeks prior to the change implementation.SERVICE LEVEL MANAGEMENT
  • Responsible of timely renewal of MSA (Master Service Agreement) and also initiate changes proposed by stakeholders.
  • Responsible 100% implementation of MSA in all areas.GOVERNANCE OF ITAM (INFORMATION MANAGEMENT ASSET MANAGEMENT)
  • Responsible to reconcile the list of applications and their contents available in ITAM and perform necessary cleanup on periodic basis.
  • Qualifications and Skills Minimum Bachelors degree How To Apply You can search and view current opportunities across our organisation and apply immediately by visiting www.

    standardchartered.com and selecting Careers.

    To help speed up your application, please note the following :

  • You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role -
  • Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information) -

    We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your applicationIt usually takes 15 -

    20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

    Closing Dates The closing date for applications is 28 / 03 / 2018.

    Please note all closing dates are given in Hong Kong time (GMT + 8 hours).

    We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.

    Diversity and Inclusion Standard Chartered is committed to diversity and inclusion.

    We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage.

    By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

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