1.根据服务SOP 负责KA客户平台操作培训指导 协助客户解决问题 提升客户平台表现 2.进行用户需求调研和数据分析 分析市场 竞品及用户体验反馈 并根据流行趋势 用户行为数据等 优化用户体验;3.对用户使用行为分析 数据挖掘 通过商家分层服务 提升商家在平台的电商能力4.
跟踪KA客户平台效果 并对效果负责 支持客户提升商机获取和转化能力 帮助客户实现订单成交 5.参与服务商管理体系制定 负责本地服务商招募和管理 并监督 规范服务商的市场行为6.建立总部沟通机制 反馈商家问题 根据本土状况执行总部商家服务体系和战略 "About the Role The Account Manager role is a great opportunity to demonstrate your operation skills and abilities in order to sustain existed clients and achieve your clients success.
Who are we looking for? Someone who is natural at management and knows what are appearling local products in worldwide export and enjoys negotiating to build the best partnerships.
Your primary focus will be identifying most promosing clients with most promising products, and you’ll use your operational skillets and leadership to set up our relatioship with clients for success.
What You’ll Do : As a Account Manager, you will be in charge of developing sellers end Alibaba.com in specific areas and / or cities, both on the topline (clients growth and retention) and bottom line (clients' GMV or orders on Alibaba.
com). You’ll have to drive business performance for your existed clients in in your Area. You will be able to segment clients and identify key accounts to keep enriching the selection already available on Alibaba.
skillsets required for this part include quantitative analysis with basic SQL and good sense of market research such as user behaviour analysis.
You will create long-term relationships with the most important accounts in your area (country or city), ultimately optimizing their onboarding experience from seller page set-
up, products launch on Alibaba.com to transaction support, financials in performance tracking, marketing efforts in building up business cases for marketplace on the platform, engagement and satisfaction in very on-
the-ground operation. You’ll be a key influence in their delivery business; skillsets and prior experience required for this part include project management or campaign management and people management.
Local service providers will be your most important business partners and you will be responsible for leading and growing them up.
Finally, you have to act as an ambassador of Alibaba.com mission, brand, and product"
1 5年以上B2B服务类产品 大客户服务经验 能够独立进行客户服务运营工作 2 对B2B产品敏感 洞察用户心理 对用户体验分析 用户数据分析等有一套成熟有效的管理和运营方法 3 具备良好的业务分析判断能力 有很强的客户服务和商家管理能力 4 有Amazon 或本地B2B / B2C平台KA客户经理经验者优先 5 深度的客户生命周期与体验了解 清晰的本地大客户服务业务规划能力 6 结果导向 追求卓越的客户体验 "What You’ll Need : 5+ years professional experience of account management for e-
Commerce platform (B2B preferred), user operation, or CRM. Genuine curiosity about people and business and a passion for B2B products, insight into user psychology, user experience analysis, user data analysis, etc.
Strong quantitative ability (excellent Excel and SQL preferred) and capability of reasonable business decision making. Leadership experience for team or out-
a self-starter attitude and determination Bachelor's Degree and MBA preferred"