To support Key Account Managers & Business Development Managers, ensuring they have as much customer facing time as possible.
The objective would be to promote additional sales from these customers by following up and offering value added services where feasible.
At DAMCO, we believe that a long-term successful career happens when there is a match between what you are passionate about, what you are good at and what is needed by our business.
A successful career will include a variety of experiences that stretch you, bring you out of your comfort zone and offer you an opportunity to learn and grow in ways that also build our business.
The independent nature of the position will provide an excellent platform for development within a sales organization.
Receive telephone calls / sales enquiries
Determine customer requirements and liaise with sales team to act quickly in responding to their requests
Needs to build up the ability to take quoting and other decisions towards customer requests.
Understand all Selling Rate guidelines
Will be required to inquire within the DAMCO organization for rates on various services that may not be covered in any guidelines
Arranging Customer Visits (not as a general rule but when executives are travelling or outside the office as an example)
Strictly adhere to all Processes and Guidelines, particularly when it comes to quoting
In cases where portfolio of customers is assigned, the task is to service these customers from a commercial perspective only and sell new and additional as well as repeat business as much as possible
Take ownership of administrational duties
Assist in the relationship development of the assigned customers
Graduation in any stream Mandatory
Experience in Logistics / Freight forwarding industry
Willingness to do tele-calling
Excellent Airfreight knowledge
Good analysis and judgment skills
Ability to multitask and set priorities in a fair and objective manner
Strong telephone and customer service skills
Ability to deal with customer requests in a quick and decisive manner
Good English communication skills (both oral & written)
Must be outgoing and easily able to build relationships at all levels